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We are an innovative company with a leading position on the glass encapsulation market. It is imperative that we approach our customers as partners: we maintain a customer-oriented policy, and the on-going improvement of customer satisfaction represents one of our long-term objectives. The term ‘customer satisfaction’ covers not only the product itself, but also its function and realization. It also encompasses overall activities from order processing, technical assistance, and product delivery. In addition to customer requirements and universally-applicable technical guidelines, we also facilitate, supervise, and comply with legal and official regulations as well as institutional requirements. We supply our customers with products of high quality value that comply with all applicable regulations. The products which are delivered by our company are recyclable - delivered in reusable packaging that is environmentally friendly.

We conduct open discussions with respective offices, our partners, and all those concerned in this area of specialization. Richard Fritz Ltd. – Co.KG assumes civil and social accountability for environmental protection and maintaining the health and safety of our personnel. It is imperative for the company to continue to improve the environment, job descriptions, and work procedures with regards to health and safety. Requirements that equipment poses no health risks are also upheld and promoted in order to avoid accidents at work and the endangering of health.

It is our ambition to implement, alongside our customers, suitable solutions whilst keeping quality standards, environmental conformity, work safety, and economy in the foreground. We do not take quality and environmental protection for granted since we continually enhance, build, and realize these aspects. This applies to the selection of materials, processes, designs, and the work itself. Such attributes have to be assessed at an early stage and any real or potential disturbances minimised by employing state-of-the-art equipment. Purposeful risk control leads to error-avoidance, whilst emergency planning helps to avoid potential negative events.

Minimizing and preventing deviations from target values, minimizing and preventing errors and negative impacts on the environment, as well as preventing accidents and stoppages during operation represent on-going processes to which all our employees contribute. This is achieved by adopting specific measures and working in line with legal requirements. To accomplish this goal, we evaluate our business processes and customer satisfaction. Moreover, to achieve goals more quickly and to the highest possible standard, we make use of on-going employee training and motivation, and last but not least maximise the potential of team work throughout the company. Where necessary, we work on these principles together with our suppliers. It is the constant goal of our company to expect our personnel to be aware of their personal responsibility for quality, environment, and safety at all company layers and levels. Therein, it is the company’s mission to build on such goals and foster their development and growth. All members of management have responsibility for communicating business policy issues to employees, whilst consequently employees themselves have a responsibility to be familiar with such issues. The company management regularly organises internal audits to ensure and maintain the continual development and improvement of the company’s control systems.